We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Elkhorn.contact@proton.me. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Elkhorn.contact@proton.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Elkhorn.contact@proton.me.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Elkhorn.contact@proton.me. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Elkhorn.contact@proton.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Elkhorn.contact@proton.me.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Elkhorn.contact@proton.me. Please note that returns will need to be sent to the following address: (35 rue denis papin 94120 Fontenay-sous-bois France)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Elkhorn.contact@proton.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Elkhorn.contact@proton.me.

 

Politique de retour

Nous offrons une politique de retour de 30 jours, ce qui signifie que vous disposez de 30 jours après réception de votre article pour demander un retour.

Pour être éligible à un retour, votre article doit être dans le même état que celui dans lequel vous l'avez reçu, non porté ou non utilisé, avec les étiquettes, et dans son emballage d'origine. Vous aurez également besoin du reçu ou d'une preuve d'achat.

Pour lancer un retour, vous pouvez nous contacter à l'adresse Elkhorn.contact@proton.me. Veuillez noter que les retours devront être envoyés à l'adresse suivante : (35 rue denis papin 94120 Fontenay-sous-bois France)

Si votre retour est accepté, nous vous enverrons une étiquette d'expédition de retour, ainsi que des instructions sur comment et où envoyer votre colis. Les articles qui nous sont renvoyés sans demande de retour préalable ne seront pas acceptés.

Vous pouvez toujours nous contacter pour toute question relative aux retours à l'adresse Elkhorn.contact@proton.me.

Dommages et problèmes

Veuillez inspecter votre commande dès sa réception et nous contacter immédiatement si l'article est défectueux, endommagé, ou si vous avez reçu le mauvais article, afin que nous puissions évaluer le problème et y remédier.

Exceptions / articles non retournables

Certains types d'articles ne peuvent pas être retournés, comme les denrées périssables (telles que la nourriture, les fleurs ou les plantes), les produits personnalisés (tels que les commandes spéciales ou les articles personnalisés), et les produits de soins personnels (tels que les produits de beauté). Nous n'acceptons pas non plus les retours de matières dangereuses, de liquides inflammables ou de gaz. N'hésitez pas à nous contacter si vous avez des questions ou des préoccupations concernant votre article spécifique.

Malheureusement, nous ne pouvons pas accepter les retours sur les articles soldés ou les cartes-cadeaux.

Échanges

La façon la plus rapide de s'assurer d'obtenir ce que vous voulez est de retourner l'article que vous possédez et, une fois le retour accepté, de procéder à un nouvel achat séparé pour le nouvel article.

Union européenne : délai de rétractation de 14 jours

Nonobstant ce qui précède, si la marchandise est expédiée vers l'Union européenne, vous avez le droit d'annuler ou de retourner votre commande dans un délai de 14 jours, pour quelque raison que ce soit et sans justification. Comme indiqué ci-dessus, votre article doit être dans le même état que celui dans lequel vous l'avez reçu, non porté ou non utilisé, avec les étiquettes, et dans son emballage d'origine. Vous aurez également besoin du reçu ou d'une preuve d'achat.

Remboursements

Nous vous informerons dès que nous aurons reçu et inspecté votre retour, et vous ferons savoir si le remboursement a été approuvé ou non. S'il est approuvé, vous serez automatiquement remboursé sur votre mode de paiement d'origine dans un délai de 10 jours ouvrables. Veuillez noter qu'un délai supplémentaire peut être nécessaire pour que votre banque ou votre société de carte de crédit traite et effectue le remboursement.

Si plus de 15 jours ouvrables se sont écoulés depuis l'approbation de votre retour, veuillez nous contacter à l'adresse Elkhorn.contact@proton.me.